True.Vet Privacy Policy
Introduction
True.Vet is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services. By accessing or using our services, you agree to the terms outlined in this policy.
Information We Collect
1. Personal Information: When you register with us or use our services, we may collect personal information such as your name, contact details, pet information, and payment information.
2. Usage Data: We collect data on how you interact with our website, including your IP address, browser type, pages visited, and the time and date of your visits. This helps us improve our website and services.
3. Cookies: We use cookies to track your preferences and activities on our website. Cookies are small data files stored on your device that help us enhance your experience. You can manage your cookie preferences through your browser settings.
How We Use Your Information
1. Providing Services: We use your personal information to provide and improve our veterinary services, manage appointments, and communicate with you.
2. Practice Management Software: We use practice management software that incorporates artificial intelligence (AI) for appointment scheduling and workflow management. This software helps us efficiently manage our operations and provide timely care for your pets.
3. Marketing and Communication: With your consent, we may use your contact information to send you updates, newsletters, and promotional materials. You can opt out of receiving these communications at any time.
4. Improving Our Services: We use usage data to analyze trends, administer our website, and gather demographic information to improve our services.
Data Protection
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption, secure servers, and other technologies to ensure your data is secure.
Third-Party Services
We may use third-party service providers to process payments, manage data, and enhance our services. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Your Rights
You have the right to access, update, or delete your personal information at any time. You can also opt out of receiving marketing communications from us. To exercise these rights, please contact us at hello@true.vet.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after the changes take effect constitutes your acceptance of the new policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at hello@true.vet.
Effective Date
This Privacy Policy is effective as of June 1st, 2025.
Acknowledgment
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.